Refund policy

INNIHOME Return & Exchange Policy

At INNIHOME, we design with intention and craft with soul. We want you to love your pieces as much as we loved creating them. If your order isn't the perfect fit for your home, we’re here to make it right.

1. 30-Day Peace of Mind Returns
We welcome returns within 30 days of delivery. To be eligible for a return, your item must be in its original, unused condition, with tags and all protective packaging intact. Proof of purchase is required.

To initiate a return, please contact our concierge team at hello@innihomeliving.com with your order number. Once approved, our team will provide you with the detailed return instructions and designated return address.

Please note: For returns due to personal preference (e.g., change of mind, style, or size), customers are responsible for the return shipping costs. Once received in its original condition, a full refund of the product purchase price will be processed.

2. Damaged or Defective Items (Instant Resolution)
Every INNIHOME piece is hand-inspected and thoughtfully packaged before it begins its journey to you. However, if your item arrives damaged in transit, defective, or incorrect, please contact us immediately at hello@innihomeliving.com within 48 hours of delivery with photo/video proof.

We will resolve it swiftly for you: we will send a brand-new replacement at no extra charge or issue a 100% full refund—with no need to return the damaged item.

3. Exchanges & Refunds
The fastest way to exchange an item is to return the original item for a refund and place a new order. 

Once your returned item is received and inspected, your refund will be automatically processed back to your original payment method within 5–7 business days. Please allow additional time for your bank or credit card company to post the transaction. If you haven't received your refund within 10 business days of approval, please reach out to us at hello@innihomeliving.com.