Shipping policy

INNIHOME Shipping Policy

At INNIHOME, we believe that true luxury lies in the details. Every piece is carefully handled, hand-inspected, and thoughtfully packaged before it begins its journey to your home.

1. Destination & Coverage
We currently ship exclusively within the Continental United States. All orders are processed in USD and shipped via express lines with end-to-end tracking.

2. Processing & Delivery Timeline
Your estimated delivery time consists of two parts: Processing Time and Shipping Time.

- Processing Time: 2–4 Business Days
To ensure the highest standard of quality, each order undergoes a strict manual quality check and bespoke branded packaging at our studio before dispatch. 

- Shipping Time: 5–8 Business Days
Once shipped, your package will be delivered directly to your doorstep via reliable carrier partners (such as USPS).

Total Estimated Delivery Time: 7–12 Business Days.

3. Order Tracking
Once your package has been handed over to our shipping partner, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for the tracking status to update in the system.

4. Address Accuracy & Modifications
Please double-check your shipping address during checkout. If you need to make changes to your order, please contact us within 12 hours of placing the order at hello@innihomeliving.com. Once an order has entered processing, address modifications cannot be guaranteed.

5. Lost, Stolen, or Delayed Packages
While we ensure your order is packed securely, INNIHOME is not directly responsible for unexpected delays caused by carrier disruptions, severe weather, or incorrect shipping addresses provided at checkout. 

If your tracking shows "Delivered" but you have not received your package, please check around your property or with neighbors first, then reach out to us at hello@innihomeliving.com so we can assist you in filing an inquiry with the carrier.